We observed staff interacting with people, their families and each other in an unhurried and professional manner. A relative said, “Staff are very cheerful and nice with me and my husband”. Another person said, “A new member of staff came into the room, introduced themselves and shook my hand and was really helpful”. A relative said, “All the staff know...
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One person said “Feels like home and that was what appealed when I decided to move here”. Care Quality Commission inspection report 2015.
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We observed staff interacting with people, their families and each other in an unhurried and professional manner. A relative said, “Staff are very cheerful and nice with me and my husband”. Another person said, “A new member of staff came into the room, introduced themselves and shook my hand and was really helpful”. A relative said, “All the staff know...
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A care worker said “Everybody is different with different needs. It’s important to get to know each person. I feel a bond with the residents and feel I’ve got to know the little things they like and dislike”. Care Quality Commission inspection report 2015.
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A relative told us “The manager is nothing but kindness”. The registered manager was available throughout our inspection and had a good knowledge of the people living at the service. – Care Quality Commission inspection report 2015.
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We looked at compliments the service had received. One relative had written, ‘Within a short time of arriving at Avon Lee Lodge they were back to their usual self, with a twinkle in their eye, colour in their cheeks and a smile on their face. This is attributed to the attention, care and kindness from yourselves’. – Care Quality Commission...
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If I ask the chef for something different for my husband it’s never a problem. They automatically find something else he fancies. – Care Quality Commission Inspection Report 2015.
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“Always a joy!” – Visiting health care professional.
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“Lovely Home” – Visiting health care professional.
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“I find all the carers very very kind, cheerful and helpful, plus the two chefs. No complaints whatsoever.” – Resident feedback.
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Could not have wished for Mum to be in a better home. A big thank you to all who came into contact with Mum. You were great.
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People we spoke with told us they liked to take part in all different forms of activities that the home provided. We saw the activity program for January 2013. Events scheduled included; Dice Horse Racing, Tai Chi, Poetry, Reiki and Bowling. The manager told us the home had recently employed a previous volunteer to take on the role of Pastoral...
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