We looked at compliments the service had received. One relative had written, ‘Within a short time of arriving at Avon Lee Lodge they were back to their usual self, with a twinkle in their eye, colour in their cheeks and a smile on their face. This is attributed to the attention, care and kindness from yourselves’. – Care Quality Commission...
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If I ask the chef for something different for my husband it’s never a problem. They automatically find something else he fancies. – Care Quality Commission Inspection Report 2015.
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“Always a joy!” – Visiting health care professional.
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“Lovely Home” – Visiting health care professional.
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“I find all the carers very very kind, cheerful and helpful, plus the two chefs. No complaints whatsoever.” – Resident feedback.
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