We observed staff interacting with people, their families and each other in an unhurried and professional manner. A relative said, “Staff are very cheerful and nice with me and my husband”. Another person said, “A new member of staff came into the room, introduced themselves and shook my hand and was really helpful”. A relative said, “All the staff know...
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One person said “Feels like home and that was what appealed when I decided to move here”. Care Quality Commission inspection report 2015.
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We observed staff interacting with people, their families and each other in an unhurried and professional manner. A relative said, “Staff are very cheerful and nice with me and my husband”. Another person said, “A new member of staff came into the room, introduced themselves and shook my hand and was really helpful”. A relative said, “All the staff know...
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A care worker said “Everybody is different with different needs. It’s important to get to know each person. I feel a bond with the residents and feel I’ve got to know the little things they like and dislike”. Care Quality Commission inspection report 2015.
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A relative told us “The manager is nothing but kindness”. The registered manager was available throughout our inspection and had a good knowledge of the people living at the service. – Care Quality Commission inspection report 2015.
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We looked at compliments the service had received. One relative had written, ‘Within a short time of arriving at Avon Lee Lodge they were back to their usual self, with a twinkle in their eye, colour in their cheeks and a smile on their face. This is attributed to the attention, care and kindness from yourselves’. – Care Quality Commission...
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If I ask the chef for something different for my husband it’s never a problem. They automatically find something else he fancies. – Care Quality Commission Inspection Report 2015.
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People we spoke with told us they liked to take part in all different forms of activities that the home provided. We saw the activity program for January 2013. Events scheduled included; Dice Horse Racing, Tai Chi, Poetry, Reiki and Bowling. The manager told us the home had recently employed a previous volunteer to take on the role of Pastoral...
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We spoke with a visiting GP who told us they had no concerns about the standard of care delivered at the home. They told us the care workers knew the people and their medication well and delivered good person centred care.
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One visiting relative we spoke with told us “The staff look after everyone very well here and they are always very friendly and helpful, we feel like part of the family”. Another relative told us “I’m always kept up to date with any changes; she has settled in very well, I don’t have to worry about her any more”.
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One person we spoke with told us “I have no problems at all, I have a very nice room and I can get out into the garden when I want”. Another person we spoke with told us, “The care here is excellent, the carers come straight away if I call them or if I have to use the alarm call”.
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We spoke with seven people who lived in the home. People told us the care at the home was “excellent” and they could not think of anything they would like to improve.
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