We observed staff interacting with people, their families and each other in an unhurried and professional manner. A relative said, “Staff are very cheerful and nice with me and my husband”. Another person said, “A new member of staff came into the room, introduced themselves and shook my hand and was really helpful”. A relative said, “All the staff know...
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One person said “Feels like home and that was what appealed when I decided to move here”. Care Quality Commission inspection report 2015.
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We observed staff interacting with people, their families and each other in an unhurried and professional manner. A relative said, “Staff are very cheerful and nice with me and my husband”. Another person said, “A new member of staff came into the room, introduced themselves and shook my hand and was really helpful”. A relative said, “All the staff know...
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A care worker said “Everybody is different with different needs. It’s important to get to know each person. I feel a bond with the residents and feel I’ve got to know the little things they like and dislike”. Care Quality Commission inspection report 2015.
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A relative told us “The manager is nothing but kindness”. The registered manager was available throughout our inspection and had a good knowledge of the people living at the service. – Care Quality Commission inspection report 2015.
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