One person we spoke with told us, “Its lovely living here I’m very pleased I decided to move in”. We asked them if they had been involved in choosing to move into the home. They replied “Oh yes definitely”.
Another person we spoke with who lived in the home told us “The care is excellent here, I am very lucky to live here”.
One person we spoke with who lived in the home said “I really enjoy living here, the staff are very kind, I have a lovely room and I am looked after really well”
It was extremely apparent that the home took great pride in their staff and this was clear during our inspection.
Staff we spoke to told us “It’s really good, we get regular supervisions and great training” and “Avon Lee is the best home I have worked for, support is brilliant and we get very good training, I feel very supported by the manager, deputy manager and my colleagues”.
One relative told us “staff are brilliant, dad is very happy here”. One person told us “it’s just perfect, staff are excellent”. “I am very independent and staff allow me to be which is great”.