We observed staff interacting with people, their families and each other in an unhurried and professional manner.

A relative said, “Staff are very cheerful and nice with me and my husband”. Another person said, “A new member of staff came into the room, introduced themselves and shook my hand and was really helpful”.

A relative said, “All the staff know my mum. They seem nice to people, patient and considerate, they don’t rush people with mobility but go at their speed, they are kind and thoughtful”.

Care Quality Commission inspection report 2015.

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