We looked at compliments the service had received. One relative had written, ‘Within a short time of arriving at Avon Lee Lodge they were back to their usual self, with a twinkle in their eye, colour in their cheeks and a smile on their face. This is attributed to the attention, care and kindness from yourselves’. – Care Quality Commission inspection report 2015.

Leave a Reply

Your email address will not be published. Required fields are marked *